Shipping Policy:

At Purple Thistle Botanicals, we take great pride in handcrafting each of our products in ​small batches to ensure the highest standards of quality and freshness. As a very small, ​woman-owned business, we personally oversee every step of the production process—​from sourcing organic ingredients to carefully packaging your order. This meticulous ​attention to detail means that our products are not mass-produced but made with love and ​care, just for you.

Processing Time:

Due to our commitment to quality, all orders are processed and shipped within 5-7 ​business days. This processing time allows us to ensure that each item meets our rigorous ​standards before it reaches your doorstep. Please be aware that during peak times, such as ​holidays or new product launches, processing times may extend slightly due to increased ​demand. We will always do our best to communicate any delays promptly.

Shipping Time:

Once your order has been processed and shipped, you will receive a confirmation email ​with tracking information. Shipping times vary depending on your location and the ​carrier’s schedule. While we strive to meet the estimated delivery times, please note that ​we cannot be held responsible for any delays caused by the carrier or external factors ​beyond our control.

Important Information

• All shipping times are estimates and begin from the date of shipment, not the date of ​order.
  
• We are not responsible for delays caused by the shipping carrier or weather ​conditions.
  
• Orders are shipped to the address provided at checkout. Please ensure that your ​address is correct to avoid any delivery issues. If a package is returned to us due to an ​incorrect address, we will contact you to arrange re-shipment, which may incur ​additional shipping charges.
  
• We are not responsible for lost or stolen packages once they have been marked as ​delivered by the carrier. If you experience any issues with delivery, please contact the ​carrier directly with your tracking information.
  

International Shipping:

At this time, we primarily ship within the United States. If you are interested in placing an ​international order, please contact us directly, and we will do our best to accommodate ​your request.

Customer Service:

We are deeply committed to providing an excellent customer experience. If you have any ​questions or concerns about your order, please don’t hesitate to reach out to us at [your ​contact information]. We will respond as promptly as possible to ensure your complete ​satisfaction.

Thank you for supporting Purple Thistle Botanicals and for choosing to shop small. Your ​purchase helps us continue to do what we love—creating high-quality, cruelty-free ​products that you can feel good about using.